HOW LONG WILL MY ORDER TAKE?
HOW WILL I KNOW WHEN MY ORDER IS READY?
CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?
Any claims for misprinted/damaged/defective items must be submitted within 6 weeks of the order. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
We can only provide refunds in exceptional circumstances. With on-demand production, everything is made to order, creating less waste than conventional manufacturing.
We can offer refunds and replacements if we have made a mistake. If you have made a mistake then we cannot offer a refund or replacement. This is because as a small business all our items are made to order and we do not have the facilities/warehouse for returns. We print the exact number of garments, based on the orders that came in, please review your order & check the size guide before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.
If we cannot offer you a refund or fix your mistake we may be able to offer you a discount for you to place another order with the correct variant. Please contact us to find out if your circumstance qualifies for a refund.
We cannot provide refunds if:
- You chose the wrong item
- The item isn't damaged
- The item is late or didn't arrive on time
- You no longer want the item
We only offer refunds if:
- Your item arrives damaged
- You receive the wrong item
- Your item doesn't arrive after 60 days
We require photographic of the damaged or defective product, in order to proceed. As soon as we deem that the product is significantly damaged or defective, we will either issue a replacement item or request you to return the item back to us so we can issue you a refund.
Please allow up to 14 working days for funds to process.
DO YOU HAVE A SIZE GUIDE?
WILL I HAVE TO PAY ANY TAXES/DUTIES WITH MY ORDER?
ARE YOUR PRODUCTS ETHICALLY MADE?
DO YOU DO WHOLESALE?
We can only process cancellations or partial cancellations in exceptional circumstances. Please contact us to find out if your circumstance qualifies for a cancellation. We cannot guarantee that we will be able to cancel your order in time.
Please note, the following are classed as not exceptional circumstances:
- You regret making an order
- Your order was accidental
All requests after placing an order are subject to approval, we cannot guarantee that the requested changes can be made in time. Please ensure that your order is correct before placing the order. We cannot be held responsible for your mistake if we cannot amend your order in time.
If you would like to change/update your order due to ordering an incorrect variant, size or colour; or would like to increase the quantity of items in your order or to upgrade/degrade your shipping method; you can email our customer support team at email@example.com who will process any changes requested.
Disclaimer: The refunds and cancellations terms given above are what we believe to be fair and reasonable.
HOW DO I WASH THE PRODUCTS?
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
- Tumble dry low, or hang-dry for longest life.
- Cool iron inside-out if necessary. Do not iron decoration.
- Do not dry clean.