ButFirstSkin Gift Card

Disclaimer: Actual colors may vary. We try extremely hard to ensure our photos are as life-like as possible, however take into consideration lighting and that the actual color may vary slightly from your monitor.

CLOTHING:   We're an on-demand production, everything is made to order, creating less waste than conventional manufacturing. Once an order is placed, we will usually complete the product in 1-3 business days, and distribute it soon after. In certain cases, we will have a high volume of orders, or a special-order garment, and will need more time. 

In total please allow:

1-3 weeks for UK/USA

2-4 weeks for other international orders.

* although we ship worldwide please note we are not responsible for any import duties or taxes. These vary per country and are usually very rare with our orders.

CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?

Any claims for misprinted/damaged/defective items must be submitted within 6 weeks of the order. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

We can only provide refunds in specific circumstances. 

We can offer refunds and replacements if we have made a mistake. If you have made a mistake then we cannot offer a refund or replacement. This is because as a small business and a on-demand production, all our items are made to order and we do not have the facilities/warehouse for returns. We print the exact number of garments, based on the orders that came in, please review your order & check the size guide before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.

If we cannot offer you a refund or fix your mistake we may be able to offer you a discount for you to place another order with the correct variant. Please contact us to find out if your circumstance qualifies for a refund. 

We cannot provide refunds if:

• You chose the wrong item or size
• The item isn't damaged
• The item is late or didn't arrive on time
• You no longer want the item

We only offer refunds if:

• Your item arrives damaged
• You receive the wrong item
• Your item doesn't arrive after 60 days

We require photographic of the damaged or defective product, in order to proceed. As soon as we deem that the product is significantly damaged or defective, we will either issue a replacement item or request you to return the item back to us so we can issue you a refund. 

Please allow up to 14 working days for funds to process.